Support FAQ Page

Below you will find the answers to a lot of commonly asked questions.

What are you office hours?

Our office hours are Mon-Fri, 8am-6pm CST. We are closed on the weekends, however, you can always get in touch with our Support Team 24/7/365 by emailing them at [email protected] Or using the contact form at the bottom of this page.

Just what is SEO?

SEO stands for “search engine optimization.” It is the process of getting traffic from the “free,” “organic,” “editorial” or “natural” search results on search engines. To find out more about our SEO Services click here.

How often can I update my website?

You can update it as often as you like. If you purchased a website package with one-on-one training we’ll show you just how easy it is to update your website. Within a matter of a few clicks you’ll be able to update information or add new pages, posts & graphics.

How long will it take The Blue Gremlins to design my new website?

 Depending on the size of your project it can take anywhere from 3 weeks to 6 months, it just depends on your project and what you can provide us with. for example, we’ll need content, graphics, photos & videos to include on our new website. If you do not have any of that, we will have to figure more time for the discovery process. One of the more important pieces is the content whether it’s from an existing website or in some form of print media. If you don’t have the content from another source we will charge you $250/page for us to write the content for you. That’s because we will have to do extensive research into your industry and discover your key words and phrases to be used in the SEO optimization efforts. And if you choose to go with our Corporate Branding Identity service we will develop a Branding Standards & Guidelines at that time to be followed throughout the entire design process.

Can I upgrade my Website Hosting Plan if I decide to?

Absolutely! We make it easy to upgrade to whatever plan you choose.

Can I get a custom email account that matches my domain name?

Yes, all of our Website Design & Hosting Plans comes with one custom email address with unlimited aliases. That means you can have multiple email addresses that all funnel to the main email account. For example, if your main email is [email protected], you can have aliases like [email protected], [email protected] and [email protected] and they would all point to your primary email address.

What are email aliases?

An email alias is a separate email address that points to your primary email address. So for example, if your primary email address is [email protected], then you could have an alias like [email protected] or [email protected] and when someone emailed that address, it would come to your [email protected]. All of our email plans come with unlimited aliases.

What is the best way to reach your customer support?

If you’re not finding you finding answers on this page  simply give us a call during our normal office hours which are Mon-Fri, 8am-6pm CST (Our office is closed on the weekends) But our Support Team is always available 24/7/365 by emailing them at [email protected] or use the form at the bottom of this pagePlease remember to be detailed in the explanation of your issue(s) when emailing or submitting a Support Contact form.

Is my website backed up?

Yes, absolutely! We run daily backups every night so if something goes wrong or you accidentally overwrite something while updating your website, we can roll it back to the previous day. Your backups are archived up to 30 days.

How do I change my login password?

To change your login password you must know either the username or email address you used when you registered. Go to this link and enter in either your username or email address and press SUBMIT. An email will be sent to you supplying you with a link to change your password.

How do you guys price your services?

We approach every project as a custom one. Therefore, we price depending on what needs to be done in the project. As we discover what all needs to be done we will develop a strategy and game plan. After that, we will sit down with, go over the game plan and cover pricing. The only service that has set pricing is our brand new service; Website Design & Hosting Plans. Those plans all have set pricing. Otherwise, we take it on a case-by-case basis.

Still Need Help?

Then get in touch with us:

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Or reach out to us below:

Phone

(469) 340-3615 (Mon-Fri, 8am-6pm CST)

Or follow us below on our social media channels for support:

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